Privacy Policy

Hidden Valley is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store and protect your personal information when you visit our website or interact with our business.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Your name
Email address
Phone number
Order details and enquiries
Any other information you choose to provide when contacting us or placing an order

We may also collect limited non-personal information such as website usage data to help improve our website and services.

2. How We Use Your Information

Your information is used to:

Respond to enquiries and messages
Process and manage orders
Communicate with you about your order or request
Improve our products, services and website
Meet legal or regulatory requirements

We do not use your information for purposes unrelated to your interaction with Hidden Valley.

3. Sharing of Information

We do not sell, trade or rent your personal information to third parties.

Your information may only be shared where necessary to:

Process payments (via secure third-party payment providers)
Comply with legal obligations

All third parties are expected to handle your information securely and responsibly.

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure.

Information is stored securely and is only accessed where necessary for business purposes.

5. Cookies and Website Data

Our website may use cookies or similar technologies to improve your browsing experience and analyse website traffic. You can choose to disable cookies through your browser settings if you prefer.

6. Accessing or Updating Your Information

You may request access to, or correction of, your personal information at any time by contacting us directly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us via our website or social media channels.